Client Services Project Specialist
$25.00-$30.00 per hour
1- year contract; potential for extension
Monday-Friday, 8:00am-4:30pm
Phoenix, Arizona (remote)
What you’ll be doing:
- Project Attorneys/Specialists ensure their assigned tasks are handled timely and in line with the directions provided and expected results
- Ensures that consumer-facing discussions are effective and handled with empathy
- This position requires collaboration and coordination with internal teams, project managers, and clients
- Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role
- Project Attorneys/Specialists will communicate with clients in a professional manner and demonstrate a client-focused ethos
- This role is expected to be an escalation route to review consumers facing inquiries or issues that cannot be resolved by standardized processes
- Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence
- Adherent to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
- Work effectively in a highly collaborative environment with a variety of business partners
- Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
- Assist the supervisor or PM in resolving any issues that might arise
- Monitor the overall health of the case by identifying any errors and creating solutions for resolution
Who we’re looking for:
JD from an accredited US law school or foreign law degree and LLM
- Flexible and customer service focused
- Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences
- Ability to handle changing or competing priorities to support business needs
- Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
- Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook
